Fission Labs

Autonomous customer agents. Engineered for control.

Every customer answered in seconds, from your live data. Every reply checked against your rules before it sends.

Unchecked speed

The chatbot answered in seconds, and nobody checked what it said

One chatbot conversation, sent unchecked SAMPLE
  1. Sat 11:40 pm

    A customer asks about a 2-bed, and whether many families with kids live there

  2. 11:40 pm

    The chatbot replies in seconds: mostly young families, try our quieter building

  3. Mon 9:00 am

    That reply steers by familial status. No rule stopped it, because a prompt is not an enforcement layer

  4. Mon 10:30 am

    There is no record of why it said it, only a transcript

  5. Mon 11:00 am

    The only way to stop it is to take the chat channel offline

Control by design

Same message, same speed, different outcome

Prompt-only chatbot

“Are there many families with kids there?”
  1. Model writes a reply
  2. Nothing checks it
Sent at 11:40 pm“It’s mostly young families, so it gets lively. Our Oak Street building is quieter.”

Steers by familial status. Only a transcript afterwards. Stopping it takes the channel down.

Governed agent

“Are there many families with kids there?”
  1. AI drafts from your live data
  2. Time rulesFair HousingContent safety
  3. Held: a person decides
Sent with approval“We don’t describe who lives at our properties, and every applicant is welcome. Can I book you a tour?”

Every action logged and reversible. Kill switch keeps the channel open.

Sample conversation.

Governance at scale

From message to checked reply, step by step

AI reads and drafts. Code checks and decides. Your people handle the exceptions.

In: texts, chats and new leads, as they arrive, at any hour

  1. Receive and check

    CODE

    Verified, queued in order, and stopped at once if the kill switch is on.

  2. Understand and look up

    AI

    Works out what the customer wants and reads your live system of record.

  3. Draft and score

    AI

    Drafts an answer from that data only, with a confidence score.

  4. Three guardrails

    CODE

    Time rules, your regulatory rules and content safety, each independent.

  5. Send and record

    CODE

    Sent through your channel, record updated, follow-ups paced.

Answered and recorded Customer asked for a detail To a person, with evidence

Controlled exceptions

When a check fails, a person decides before anything is sent

Held reply: Dana Reyes1 exception
Is the 2-bed still available? Also, are there a lot of families with kids there?
CODEFair Housing: questions about protected classes always go to a person
AISuggested replyWe don’t describe who lives at our properties, and every applicant is welcome. Unit 214 is available from the 1st, and I can book you a tour on Saturday.

Sample data. Try it yourself in the demo.

  • Clean conversations close themselvesAnswered from your data, checked, recorded and followed up. Nobody has to open them.
  • Nothing goes out uncheckedRegulated questions and answers your data can’t support stop at the gate, with the evidence attached.
  • Every reply on recordGated, logged and reversible, with an instant kill switch that keeps the channel open.

Proof in practice

Measured in a live, nine-day pilot

95%of 124 conversations handled by the agent aloneAI leasing agent for a US affordable-housing property software company. Pilot, 28 September to 6 October 2026.
118
Handled by the agent alone
6
Passed to a leasing agent
25 sec
Average time to reply
472
Replies sent, all checked
375
Follow-ups scheduled
35
New leads worked
Leasing agent consoleSAMPLE
Handled alone36
Held2
Guardrails3 of 3
  • DRDana R.Booked: Sat 11:30 for unit 21411:42 pmAnswered
  • MTMarcus T.Are there many families with kids there?11:15 pmHeld: Fair Housing
  • PSPriya S.What’s left on my application?10:58 pmApplication nudged
  • LKLeo K.No reply since ThursdayQuietFollow-up Mon 10:00 am
Illustrative screen with sample data, not the client’s product.

Hands-on demo

Pick an industry, then watch a reply get checked

All conversations are samples.